Privacy Policy

This Privacy Policy describes how Mountain View Nursery (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website, make a purchase, or interact with our services. By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

When you make a purchase, create an account, submit an enquiry, or interact with our site, we may collect:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details (processed securely through third-party providers)

1.2 Device Information

When you browse our store, we automatically receive information about your device, including:

  • IP address

  • Browser type and version

  • Time zone settings

  • Cookies

  • Information about how you interact with the site

1.3 Order Information

When you place an order, we collect data necessary to process your purchase, including:

  • Products purchased

  • Order value

  • Delivery information

  • Transaction timestamps

1.4 Website Analytics

We may use tools like Shopify Analytics, Google Analytics, and Meta Pixel to understand how visitors use our site.

2. How We Use Your Information

We use your information to:

  • Process and fulfil orders

  • Communicate with you about your purchase

  • Provide delivery updates

  • Respond to enquiries

  • Improve our website, customer experience, and service offerings

  • Screen orders for potential fraud

  • Send marketing communications (only with your consent)

3. SMS / Text Message Marketing

If you choose to opt in to SMS/text message updates, we may use your mobile number to send:

  • Order confirmations

  • Delivery notifications

  • Stock alerts

  • Customer support messages

  • Promotional messages, offers, or updates (only if you explicitly opt in)

By subscribing, you consent to receive recurring automated marketing and transactional text messages from Mountain View Nursery.
Consent is not a condition of purchase. Standard message and data rates may apply.

You can opt out at any time by replying STOP to any message we send.
Reply HELP for assistance or contact us directly.

We will never sell or disclose your phone number to external parties for their own marketing.

4. How We Store and Protect Your Information

We take reasonable precautions to protect your personal information and follow industry best practices to ensure it is not lost, misused, accessed, disclosed, altered, or destroyed.

Your payment information is encrypted and processed by secure third-party payment gateways (Shopify Payments, PayPal, etc.). We do not store full credit card details.

5. Sharing Your Information

We may share your information with trusted third-party partners who assist us in operating our website or providing services, including:

  • Shopify (e-commerce hosting platform)

  • Payment processors

  • Delivery and logistics providers

  • Marketing and analytics tools (Google, Meta, email providers)

These partners only receive information necessary to perform their services.

We may also share information if required to comply with applicable laws or lawful requests.

6. Cookies

We use cookies to:

  • Enable website functionality

  • Store cart information

  • Provide a personalised shopping experience

  • Improve site performance

  • Analyse visitor behaviour

You may disable cookies through your browser settings, though some features may not function correctly.

7. Third-Party Services & Links

Our site may include links to external websites. We are not responsible for the privacy practices of third-party sites and encourage you to review their policies before sharing any personal information.

8. Your Rights

Depending on your location, you have the right to:

  • Access the personal information we hold about you

  • Request corrections or updates

  • Request deletion of your data (except where legally required to retain it)

  • Withdraw consent for marketing communications

To make a request, contact us at:
📧 contact@mountainviewnursery.com.au

9. Data Retention

We retain order information for our records unless you request its deletion.
For tax and legal compliance, some information may need to be stored for a minimum period (typically 5–7 years in Australia).

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in practices, legal requirements, or business operations. Updates will be posted on this page.

Continued use of our website signifies acceptance of any revisions.

11. Contact Us

For more information about our privacy practices, or if you have any questions or concerns, contact us at:

📧 contact@mountainviewnursery.com.au
📍 Mountain View Nursery, Moruya NSW