Pickup & Delivery – FAQs
We deliver across a wide region of NSW and the ACT — from the Central Coast and Newcastle in the north, to Pambula on the Far South Coast, and inland to the Southern Highlands, Blue Mountains, and Canberra.
Please check your delivery zone map to confirm availability for your area.
Delivery fees depend on your zone:
- Zone 1A – Local (Moruya → Milton): $5 Delivery | min. order $50
- Zone 1B (Moruya → Bega):
$5 Delivery | min. order $50 - Zone 2 – South Coast North (Illawarra & Shoalhaven)
$20 flat rate, min. order $100 - Zone 3 – ACT region:
$30 flat rate, min. order $100 - Zone 6 – Greater Sydney:
$30 flat rate, min. order $110 - Zone 7 – Far South Coast (Tura Beach, Merimubula, Pambula):
$15 flat rate, min. order $100 - Zone 8 – Central Coast, Lake Macquarie, Newcastle:
$30 flat rate, min. order $110 - Zone 9 — Blue Mountains:
$30 flat rate | Minimum order: $110
Delivery days vary depending on your location and the time of year. During peak seasons, many areas (zones) receive regular weekly or fortnightly deliveries. In quieter periods, schedules may be adjusted to ensure the most efficient delivery runs.
If you're unsure when we'll next be in your area, please contact our team before ordering and we'll be happy to provide an estimated delivery date.
While we do our best to stick to our schedule, delivery dates may occasionally change due to weather, road conditions, plant availability, or other operational factors. If this happens, our team will communicate any changes as early as possible and keep you informed every step of the way.
As a small, independent nursery, we genuinely appreciate your patience and support. Every order helps us continue growing and delivering unique, quality plants across NSW and the ACT. If you'd like to learn more about our journey and the challenges we're working to overcome, we invite you to visit our Help Save Mountain View Nursery page.
Yes. Minimum order amounts vary by zone. Please see the 'Where We Deliver' page for more details.
If you're just outside our radius or inside a fringe town, please contact us. We may still be able to deliver depending on our route that week.
No — as long as there is a safe, accessible area to leave your plants.
You can include delivery instructions at checkout or reply to your order email.
Please ensure:
• There is safe, clear parking space for our truck
• Gate codes or access instructions are provided
• The delivery area is easy to reach
Fees may be adjusted for difficult access locations.
Yes! We offer pre-paid pickup from our nursery at:
📍 65 Mountain View Road, Moruya NSW
To pick up:
- Browse online
- Select “Pickup” at checkout
- Complete payment online
- Collect once your order is ready
Note: We do not accept payments on-site — all orders must be paid online before pickup.
Our staffed hours are:
• Mon–Fri: 9AM–5PM
• Sat–Sun: 9AM–2PM
Yes — wholesale customers should contact us directly at 0478 225 757 for access arrangements.
Online Orders – FAQs
Yes. We guarantee that your plants will arrive healthy and in good condition.
If a mistake occurs during delivery, or if any plants are damaged in transit, you will not be responsible — we will make it right.
Please check your plants at the time of delivery or pickup and notify us immediately if something doesn’t look right so we can resolve it quickly.
Once plants have been delivered and accepted, their care is outside of our control.
Because plants require proper watering, suitable conditions, and ongoing care, we are unable to offer refunds for plants that decline after delivery or due to neglect, weather exposure, or environmental conditions.
Contact us right away.
If a plant arrives damaged, unhealthy, or not as expected, please notify us on the same day with a photo so we can assist promptly.
It’s completely normal for plants to show mild signs of transplant shock after being moved, especially during hot weather or when adjusting to new soil and light conditions. This may include slight drooping or temporary yellowing.
Most plants settle in quickly with the right care.
If your plant isn’t looking its best after a few days, please reach out — we’re always happy to offer plant care guidance and help you get it back on track.
📧 contact@mountainviewnursery.com.au
📞 0483 939 905
Due to the nature of living products, we do not accept returns on plants unless the issue is reported immediately upon delivery and is caused by transport damage.
Yes — the following items are final sale and cannot be returned:
• Sale or discounted plants
• Gift cards
• Plants that have declined after delivery due to care conditions
Refunds may be approved if:
• A plant arrives damaged
• A plant arrives unhealthy
• We made an error with your order
Order Cancellation – Change of Mind
If an order is cancelled by the customer due to a change of mind, Mountain View Nursery reserves the right to retain a cancellation fee of 10% of the total order value to cover non-recoverable costs, including but not limited to Shopify platform fees, card processing fees, refund transaction fees, and administrative handling.
The remaining balance will be refunded to the original payment method once the cancellation has been processed.
Once a refund is approved, it will be processed promptly.
Please note that banks and credit card companies may take several business days to complete the transfer.
Exchanges may be offered only if the plant was delivered damaged and we have stock available.
Please report any issues on the day of delivery.
If you have concerns about your plants or need support with an order, reach out to us anytime:
contact@mountainviewnursery.com.au
📞 0483 939 905
Can't find your questions?
If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.