Delivery fees depend on your zone:

• Zone 1 – Local (Moruya → Milton / Moruya → Bega): FREE, min. order $50
  
• Zone 2 – Wollongong / Nowra / Goulburn: $15, min. order $100
  
• Zone 3 – ACT region: $20, min. order $100
  
• Zone 4 – Yass / Murrumbateman / Manton: $30, min. order $110
  
• Zone 5 – Snowy Mountains (Cooma, Jindabyne, Bemboka): $30, min. order $100
  
• Zone 6 – Sydney & Blue Mountains: $48, min. order $110
  
• Zone 7 – Far South Coast (South of Bega → Pambula): $15, min. order $100

Our weekly delivery schedule is:

Monday – Wednesday

• Zone 1 (Local north)
• Zone 2 (Wollongong / Nowra / Goulburn)
• Zone 6 (Sydney & Blue Mountains)

Thursday

• Zone 1 (Local south)
• Zone 7 (Far South Coast)

Friday

• Zone 3 (ACT)
• Zone 4 (Yass / Murrumbateman)
• Zone 5 (Snowy Mountains)

Delivery days may shift due to weather, road conditions, or driver availability. Local deliveries may go out more frequently when we’re in your area.

Yes. Minimum order amounts vary by zone:

• Zone 1: $50
• Zones 2, 3, 5, 7: $100
• Zones 4 & 6: $110

If you're just outside our radius or inside a fringe town, please contact us. We may still be able to deliver depending on our route that week.

No — as long as there is a safe, accessible area to leave your plants.

You can include delivery instructions at checkout or reply to your order email.

Please ensure:

• There is safe, clear parking space for our truck
• Gate codes or access instructions are provided
• The delivery area is easy to reach

Fees may be adjusted for difficult access locations.

Yes! We offer pre-paid pickup from our nursery at:

📍 65 Mountain View Road, Moruya NSW

To pick up:

1. Browse online
   
2. Select “Pickup” at checkout
   
3. Complete payment online
   
4. Collect once your order is ready
   

Note: We do not accept payments on-site — all orders must be paid online before pickup.

Our staffed hours are:

• Mon–Fri: 9AM–5PM

• Sat–Sun: 9AM–3PM

Yes — wholesale customers should contact us directly at 0478 225 757 for access arrangements.

Once plants have been delivered and accepted, their care is outside of our control.

Because plants require proper watering, suitable conditions, and ongoing care, we are unable to offer refunds for plants that decline after delivery or due to neglect, weather exposure, or environmental conditions.

Contact us right away.

If a plant arrives damaged, unhealthy, or not as expected, please notify us on the same day with a photo so we can assist promptly.

It’s completely normal for plants to show mild signs of transplant shock after being moved, especially during hot weather or when adjusting to new soil and light conditions. This may include slight drooping or temporary yellowing.

Most plants settle in quickly with the right care.

If your plant isn’t looking its best after a few days, please reach out — we’re always happy to offer plant care guidance and help you get it back on track.

📧 contact@mountainviewnursery.com.au

📞 0483 939 905

Due to the nature of living products, we do not accept returns on plants unless the issue is reported immediately upon delivery and is caused by transport damage.

Yes — the following items are final sale and cannot be returned:

• Sale or discounted plants

• Gift cards

• Plants that have declined after delivery due to care conditions

Refunds may be approved if:

• A plant arrives damaged
• A plant arrives unhealthy
• We made an error with your order

Once a refund is approved, it will be processed promptly.

Please note that banks and credit card companies may take several business days to complete the transfer.

Exchanges may be offered only if the plant was delivered damaged and we have stock available.

Please report any issues on the day of delivery.

If you have concerns about your plants or need support with an order, reach out to us anytime:

📧contact@mountainviewnursery.com.au

📞 0483 939 905