Delivery fees depend on your zone. Please see our Delivery Areas page for full details.

Yes. Minimum order amounts vary by zone. Please see the 'Where We Deliver' page for more details.

Delivery days vary depending on your location and the time of year. During peak seasons, many areas (zones) receive regular weekly or fortnightly deliveries. In quieter periods, schedules may be adjusted to ensure the most efficient delivery runs.

If you're unsure when we'll next be in your area, please contact our team before ordering and we'll be happy to provide an estimated delivery date.

While we do our best to stick to a continuous schedule, week-by-week, shifts may occur due to weather, road conditions, plant availability, or other operational factors. If this happens, our team will communicate any changes as early as possible and keep you informed every step of the way.

As a small, independent nursery, we genuinely appreciate your patience and support. Every order helps us continue growing and delivering unique, quality plants across NSW and the ACT. If you'd like to learn more about our journey and the challenges we're working to overcome, we invite you to visit our Help Save Mountain View Nursery page.

Many orders are ready sooner, however please allow up to 28 calendar days from the date of order for your plants to be sourced and prepared for collection or delivery.

Some plants are sourced from our network of growers after an order is placed, and longer preparation times are more common during spring, major promotions, peak seasonal demand, or for bulk and Special Orders.

Supplier, freight or seasonal delays can occasionally extend this timeframe. If a material delay affects your order, we’ll make reasonable efforts to keep you updated.

Delivery occurs once your order is ready and follows the schedule for your delivery zone. Any timeframe provided is an estimate unless we expressly confirm a guaranteed date in writing.

Need your plants by a specific date? Please contact us before ordering so we can confirm whether your timeframe is achievable.

Send us a message beforehand to check on expected wait times. You can also leave a note at checkout to give us a heads up, and we'll do our best to accomodate.

Chances are, we can help. We’re often able to source plants that aren’t currently listed online, and sometimes our website stock can lag behind what’s available at the nursery.

Send our team a message with what you’re looking for and we’ll either try to source it for you or point you in the right direction.

A Special Order is stock sourced specifically for you that we would not ordinarily order or hold in that quantity, size or variety. This may include tube stock, particular plant varieties or sizes, bulk quantities, or other plants specially sourced from one of our growers.

Because we commit to this stock specifically for your order, Special Orders are not eligible for cancellation or refund due to change of mind once sourcing, ordering or allocation has commenced.

If we are ultimately unable to supply a Special Order item, we’ll contact you to discuss an appropriate alternative, replacement or refund.

Your rights under the Australian Consumer Law are not affected.

Please ensure:

• There is safe, clear parking space for our truck
• Gate codes or access instructions are provided
• The delivery area is easy to reach

Fees may be adjusted for difficult access locations.

No — as long as there is a safe, accessible area to leave your plants.

You can include delivery instructions at checkout or reply to your order email.

If you're just outside our radius or inside a fringe town, please contact us. We may still be able to deliver depending on our route that week.

If you decide you wish to cancel an order, please contact us as soon as possible.

Cancellation requests are assessed based on whether stock has already been prepared, reserved, sourced or ordered specifically for you.

Special Orders are not eligible for cancellation or refund due to change of mind once sourcing, ordering or allocation has commenced, except where otherwise agreed by Mountain View Nursery or required by law.

Where we choose to accept a cancellation after costs have already been incurred, any partial refund offered may be reduced to account for reasonable, non-recoverable costs such as supplier commitments, freight, handling or stock sourced specifically for the customer.

Please refer to our Terms & Conditions and Returns Policy for full details.

Yes! We offer pre-paid pickup from our nursery at:

📍 65 Mountain View Road, Moruya NSW

To pick up:

1. Browse online
2. Select “Pickup” at checkout
3. Complete payment online
4. Collect once your order is ready

Our staffed hours are:

• Mon–Fri: 9AM–5PM
• Sat–Sun: 9AM–3PM

65 Mountain View Rd, Moruya, NSW 2537

Once plants have been delivered and accepted, their care is outside of our control.

Because plants require proper watering, suitable conditions, and ongoing care, we are unable to offer refunds for plants that decline after delivery or due to neglect, weather exposure, or environmental conditions.

It’s completely normal for plants to show mild signs of transplant shock after being moved, especially during hot weather or when adjusting to new soil and light conditions. This may include slight drooping or temporary yellowing.

Most plants settle in quickly with the right care.

If your plant isn’t looking its best after a few days, please reach out — we’re always happy to offer plant care guidance and help you get it back on track.

Send our team a message about your concerns and we'll be happy to assist. We have expert caregivers always happy to provide advice. We welcome you to text or email us photos of your plant as well!

Yes. We guarantee that your plants will arrive healthy and in good condition.

If a mistake occurs during delivery, or if any plants are damaged in transit, you will not be responsible — we will make it right.

Please check your plants at the time of delivery or pickup and notify us immediately if something doesn’t look right so we can resolve it quickly.

As plants are living products, we do not generally accept returns or exchanges for change of mind once they have been delivered or collected.

If a plant arrives damaged, unhealthy, incorrect or there is another issue with your order, please contact us as soon as possible with photos so our team can assess the issue and help resolve it.

Your rights under the Australian Consumer Law are not affected.

The following are generally not eligible for change-of-mind returns or refunds:

• sale or discounted plants;
• gift cards;
• plants that decline after delivery due to care, weather or environmental conditions; and
• Special Orders once sourcing, ordering or allocation has commenced.

This does not affect any rights or remedies available under the Australian Consumer Law.

Because we commit to this stock specifically for your order, Special Orders are not eligible for cancellation or refund due to change of mind once sourcing, ordering or allocation has commenced.

If we are ultimately unable to supply a Special Order item, we’ll contact you to discuss an appropriate alternative, replacement or refund.

Your rights under the Australian Consumer Law are not affected.

Our team will inform you immediately and work with you to find a substitute plant, suited to your garden plans, or provide a goodwill refund.

If you have concerns about your plants or need support with an order, reach out to us anytime:

contact@mountainviewnursery.com.au

📞 0483 939 905