Privacy policy

Last Updated: June 22, 2026

This Privacy Policy describes how Mountain View Nursery ("we", "us", or "our") collects, uses, stores and protects your personal information when you visit our website, place an order, create an account, subscribe to our marketing communications, or otherwise interact with us.

By using our website or providing your personal information, you agree to the collection, use and disclosure of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

When you place an order, create an account, submit an enquiry, subscribe to our email or SMS marketing, or interact with our website, we may collect:

  • Name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Payment information (processed securely by third-party payment providers)
  • Information provided through forms, surveys, competitions or customer support enquiries

1.2 Device Information

When you browse our website, we may automatically collect information including:

  • IP address
  • Browser type and version
  • Device type
  • Time zone settings
  • Cookie information
  • Website usage and browsing behaviour

1.3 Order Information

When you make a purchase, we collect information necessary to process and fulfil your order, including:

  • Products purchased
  • Order value
  • Delivery information
  • Transaction dates and times
  • Order history

1.4 Website Analytics

We may use tools such as Shopify Analytics, Google Analytics, Meta Pixel and similar technologies to understand how visitors interact with our website and to improve our services.

2. How We Use Your Information

We may use your information to:

  • Process and fulfil orders;
  • Provide delivery updates and customer support;
  • Communicate with you regarding your purchases;
  • Respond to enquiries and requests;
  • Improve our products, services and website experience;
  • Personalise content and promotions;
  • Detect and prevent fraud;
  • Comply with legal obligations; and
  • Send marketing communications where you have provided your consent or where otherwise permitted by law.

3. Email Marketing

If you choose to subscribe to our email marketing communications, we may send you:

  • Product updates;
  • Special offers and promotions;
  • Seasonal gardening advice and inspiration;
  • News and announcements; and
  • Information about products and services that may be of interest to you.

You may unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link contained in our emails or by contacting us directly.

Consent to receive marketing communications is voluntary and is not a condition of purchase.

4. SMS Marketing

If you choose to opt in to SMS communications, we may send:

  • Order confirmations and delivery notifications;
  • Customer support communications;
  • Stock alerts and back-in-stock notifications; and
  • Promotional messages, special offers and updates where you have separately consented to receive marketing communications.

You may opt out of marketing SMS messages at any time by replying STOP to a message or by contacting us directly.

Consent to receive marketing communications is voluntary and is not a condition of purchase.

We maintain records of marketing consents and honour unsubscribe requests in accordance with applicable Australian laws.

5. How We Store and Protect Your Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Payment information is encrypted and processed by secure third-party payment providers, including Shopify Payments and PayPal. We do not store full credit card details.

While we take reasonable precautions to safeguard your information, no method of electronic transmission or storage is completely secure and we cannot guarantee absolute security.

6. Sharing Your Information

We may disclose personal information to trusted third-party service providers who assist us in operating our business, including:

  • Shopify (website hosting and e-commerce platform);
  • Payment processors;
  • Delivery and logistics providers;
  • Email and SMS marketing providers (including Klaviyo);
  • Customer communication platforms;
  • Analytics and advertising providers, including Google and Meta; and
  • Professional advisers and service providers.

These third parties only receive information necessary to provide their services and are required to handle personal information appropriately.

We may also disclose information where required or authorised by law.

We do not sell your personal information to third parties.

7. Overseas Disclosure of Information

Some of the third-party providers we use, including Shopify, Klaviyo, Google and Meta, may store or process personal information on servers located outside Australia.

As a result, your information may be transferred to and stored in countries where privacy laws may differ from those in Australia.

We take reasonable steps to ensure that these service providers protect personal information in a manner consistent with applicable privacy laws.

8. Cookies

Our website uses cookies and similar technologies to:

  • Enable website functionality;
  • Remember cart information and preferences;
  • Improve website performance;
  • Analyse visitor behaviour;
  • Deliver relevant advertising and marketing communications; and
  • Provide a more personalised experience.

You may disable cookies through your browser settings, although some website features may not function correctly.

9. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of external websites and encourage you to review their privacy policies before providing personal information.

10. Access and Correction

You may request access to the personal information we hold about you and request corrections if the information is inaccurate, incomplete or out of date.

You may also withdraw your consent to receive marketing communications at any time.

To make a request, please contact us using the details below.

11. Data Retention

We retain personal information for as long as reasonably necessary to provide our services and comply with legal, tax and accounting obligations.

Certain records may be retained for a minimum period required under Australian law.

Where personal information is no longer required, we will take reasonable steps to securely destroy or de-identify the information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, legal requirements or business operations.

Any updates will be published on this page and will take effect immediately upon publication.

Your continued use of our website constitutes acceptance of any revised Privacy Policy.

13. Privacy Complaints

If you believe we have breached the Privacy Act 1988 (Cth) or mishandled your personal information, please contact us using the details below so we can investigate and attempt to resolve your concerns.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

14. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy-related enquiry, please contact us:

Mountain View Nursery

📧 contact@mountainviewnursery.com.au

📍 Moruya, New South Wales, Australia

This Privacy Policy is intended to comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles and applicable Australian spam and electronic communications laws.