Privacy policy

Last updated: February 19, 2026

Mountain View Nursery (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you interact with our website, place an order, or subscribe to communications (including email and SMS).

1. Personal Information We Collect

We may collect personal information including:

Name
Email address
Phone number
Delivery and billing address
Order and purchase history
Payment information (processed securely by third-party providers)
Communication preferences (email and SMS subscriptions)
IP address, device information, and website usage data

2. How We Collect Your Information

We collect personal information when you:

Place an order via our online store
Subscribe to email or SMS updates
Contact us via forms, email, or social media
Participate in promotions, offers, or surveys
Interact with our website via cookies and analytics tools

3. How We Use Your Information

We use your information to:

Process and fulfil orders
Provide customer support
Send transactional messages (order confirmations, delivery updates)
Send marketing communications (where you have opted in)
Improve our services, website performance, and customer experience
Meet legal, regulatory, and accounting obligations

4. Marketing Communications (Email & SMS)

If you opt in, we may send you marketing communications via email and SMS.

You can unsubscribe from emails at any time using the link provided in each email.
You can opt out of SMS at any time by replying STOP.
Message frequency may vary.
Message and data rates may apply.

We do not sell your personal information or contact details to third parties.

5. Third-Party Platforms & Integration Partners

We use trusted third-party platforms and service providers to operate our business and deliver services, including:

Shopify (e-commerce platform & customer orders)
Klaviyo (email and SMS communications)
Podium (customer messaging and communications)
Google services (Google Analytics, Google Ads, Google Workspace)
Meta / Facebook & Instagram (advertising, social media engagement, and lead forms)
Payment processors
Website hosting and IT providers
Delivery and logistics partners

These service providers may process personal information on our behalf and are required to handle data securely and in accordance with privacy laws.

6. Advertising & Tracking

We may use cookies, tracking pixels, and similar technologies from Google and Meta (Facebook/Instagram) to:

Measure website performance
Understand user behaviour
Deliver relevant advertisements
Improve our marketing campaigns

You can manage or disable cookies through your browser settings.

7. Data Storage & Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Personal data is stored using reputable platforms and secure systems. Payment details are processed securely by third-party payment providers and are not stored by us.

8. Access, Correction & Deletion

You may request access to, correction of, or deletion of your personal information by contacting us:

📧 robyn@mountainviewnursery.com.au

We will respond in accordance with our obligations under Australian privacy law.

9. Overseas Disclosure

Some service providers we use may store data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your personal information is handled in accordance with Australian privacy standards.

10. Third-Party Links

Our website and communications may include links to third-party websites. We are not responsible for the privacy practices of those external sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, contact: