Privacy policy

Privacy Policy

Last Updated: 21 September 2026

Mountain View Nursery ("we", "us" or "our") is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, place an order, create an account, contact us, subscribe to communications or otherwise interact with Mountain View Nursery.

Where consent is required for a particular use of your personal information, we will seek that consent separately.

1. Information We Collect

We may collect personal information that is reasonably necessary to operate our business, provide our products and services, communicate with customers and improve your experience with Mountain View Nursery.

1.1 Personal and Contact Information

When you place an order, create an account, submit an enquiry, subscribe to communications or otherwise interact with us, we may collect:

  • your name;
  • billing and delivery address;
  • email address;
  • phone number;
  • account details;
  • delivery instructions;
  • information provided through forms, surveys, competitions or customer service enquiries; and
  • other information you choose to provide to us.

1.2 Order and Transaction Information

When you make a purchase or interact with an existing order, we may collect:

  • products ordered;
  • order value;
  • delivery or collection information;
  • transaction dates and times;
  • order and purchase history;
  • returns, refunds or customer service information; and
  • instructions or other information supplied in connection with your order.

Payment details are processed by third-party payment providers, such as Shopify Payments, PayPal and other payment services available through our store. Mountain View Nursery does not store full credit or debit card details.

1.3 Device and Website Information

When you use our website, certain information may be collected automatically, including:

  • IP address;
  • browser and device information;
  • operating system;
  • approximate location derived from your device or IP address;
  • cookie and similar technology identifiers;
  • pages viewed;
  • products viewed or added to your cart;
  • searches and interactions with our website; and
  • general website usage and browsing behaviour.

1.4 Analytics and Advertising Information

We use analytics, cookies, pixels and similar technologies provided by services such as Shopify, Google, Meta and other technology or advertising providers.

These technologies may collect information about your device and your interactions with our website, such as pages viewed, products viewed, cart activity, purchases and advertising interactions.

We may use this information to:

  • understand how customers use our website;
  • improve website performance and customer experience;
  • measure the effectiveness of marketing and advertising;
  • understand which products and content are of interest to customers; and
  • where permitted, provide more relevant content and advertising.

Some third-party platforms may be able to match information collected through these technologies with information they already hold about their users.

We aim to configure tracking technologies so that only information reasonably necessary for their intended purpose is collected and shared. OAIC guidance specifically recommends transparent disclosure and data minimisation when third-party tracking pixels are used.

2. How We Collect Personal Information

We may collect personal information:

  • directly from you when you place an order, contact us, create an account or submit information;
  • automatically when you use our website;
  • through cookies, pixels and similar technologies;
  • through payment, e-commerce, delivery and communication providers involved in providing our services; and
  • from other sources where permitted by law.

Where practicable, we collect personal information directly from you.

3. How We Use Your Information

We may collect, hold and use personal information to:

  • process and fulfil orders;
  • arrange delivery or collection;
  • provide order and delivery updates;
  • communicate with you about purchases;
  • respond to enquiries and provide customer support;
  • manage customer accounts;
  • process returns, refunds, replacements or cancellations;
  • improve our products, services and website;
  • understand website usage and customer behaviour;
  • personalise website content and customer experiences;
  • measure and improve advertising and marketing;
  • prevent fraud, misuse and security incidents;
  • maintain business, transaction and accounting records;
  • comply with applicable legal obligations; and
  • send marketing communications where you have consented or where otherwise permitted by law.

We will not use personal information for an unrelated purpose unless that use is permitted or required by law.

4. Order and Service Communications

We may contact you where reasonably necessary to manage an order, transaction, account or enquiry.

These communications may include:

  • order confirmations;
  • payment notifications;
  • collection notifications;
  • delivery updates;
  • stock or availability updates relating to your order;
  • changes or delays affecting your order;
  • responses to enquiries; and
  • customer service communications.

These service-related communications are separate from marketing communications.

Opting out of marketing does not prevent us from contacting you where necessary in relation to an existing order, transaction, account or enquiry.

5. Email and SMS Marketing

Where you have provided consent, or where otherwise permitted by law, we may send marketing communications by email or SMS.

These may include:

  • new product announcements;
  • promotions and special offers;
  • seasonal gardening advice and inspiration;
  • stock or back-in-stock alerts;
  • nursery news and updates; and
  • other information we believe may be relevant to you.

You may unsubscribe from marketing emails at any time using the unsubscribe link provided in the message.

You may opt out of marketing SMS messages using the unsubscribe instructions included in the message, including replying STOP where available, or by contacting us directly.

Marketing consent is voluntary and is not a condition of purchasing from Mountain View Nursery.

We maintain records of marketing consent where appropriate and process unsubscribe requests in accordance with applicable Australian law.

Australian commercial electronic messaging rules require marketing messages to have appropriate consent, identify the sender and provide a functional unsubscribe method.

6. Cookies and Your Privacy Choices

Our website uses cookies and similar technologies to support:

  • essential website functionality;
  • shopping cart and checkout functionality;
  • remembering customer preferences;
  • website performance;
  • analytics;
  • advertising measurement; and
  • personalised content or advertising where applicable.

You can manage or disable cookies through your browser settings. Depending on your location and the privacy controls available on our website, you may also be able to manage certain cookie, advertising or data-sharing preferences directly through our website.

Disabling some cookies may affect how parts of the website function.

Where required, we will provide appropriate notice or choices in relation to non-essential cookies and tracking technologies.

7. Shopify and Our Online Store

Our online store is hosted by Shopify, which provides the e-commerce platform and technology we use to operate our website, process orders and provide online shopping services.

When you visit or make a purchase through our store, Shopify collects and processes personal information in connection with providing these services. This can include information about your device, browsing activity, products viewed, purchases, transaction details and interactions with our store.

Where Shopify Network Intelligence or other Shopify Enhanced Services are enabled, Shopify may also process information about your interactions with our store, Shopify and other Shopify merchants to provide services such as security, analytics, personalisation, advertising and improved shopping experiences.

Information may therefore be shared with Shopify and other service providers involved in providing those services, including providers located outside Australia. Shopify states that its consumer services may use activity with merchants to provide and improve customised shopping experiences and other Shopify services.

You can learn more about Shopify's handling of customer information in its Shopify Consumer Privacy Policy.

Depending on your location, you may also be able to manage certain privacy choices or exercise rights relating to Shopify's processing through the Shopify Privacy Portal.

8. How We Share Personal Information

We may disclose personal information to third parties that help us operate our business and provide our products and services.

These may include:

  • Shopify and other e-commerce providers;
  • payment processors;
  • delivery and logistics providers;
  • email and SMS communication providers, including Klaviyo;
  • customer communication and support platforms;
  • Google, Meta and other analytics or advertising providers;
  • website, IT and technology providers;
  • accountants, advisers and professional service providers; and
  • government agencies, regulators or other parties where required or authorised by law.

We aim to disclose only the information reasonably necessary for these providers to perform the relevant services.

We do not sell personal information to third parties for money.

Some privacy laws use broader definitions of terms such as "sale" or "sharing" in relation to advertising and data-sharing practices. Where those laws apply, additional privacy choices or opt-out mechanisms may be provided.

Third-party providers may also process personal information under their own privacy policies and legal obligations.

9. Overseas Processing and Disclosure

Some of the service providers we use operate, store or process information outside Australia.

Our Shopify store for customers in Australia and the Asia-Pacific region is supported through Shopify's international infrastructure, and Shopify may transfer information between its entities and subprocessors in other countries.

As a result, personal information may be processed in countries including Singapore, Canada, the United States and other locations in which our service providers or their subprocessors operate.

Shopify states that customers in Australia and New Zealand are served through Shopify Commerce Singapore Pte. Ltd., while Shopify also transfers and processes information internationally as part of operating its services.

Other providers we use, including marketing, analytics, advertising, payment and technology services, may also process information overseas.

Where applicable, we take reasonable steps to ensure that overseas handling of personal information is consistent with applicable privacy requirements.

The countries involved may change from time to time as our service providers, infrastructure and subprocessors change.

10. How We Store and Protect Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures used by us or our service providers may include encryption, restricted access controls, authentication and secure payment processing.

Payment transactions are handled through third-party payment providers, and we do not store full payment card details.

While we take reasonable precautions, no method of electronic transmission or storage is completely secure and we cannot guarantee absolute security.

11. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

  • fulfil orders;
  • manage customer relationships;
  • provide customer service;
  • maintain transaction, business and accounting records;
  • respond to enquiries, claims or disputes;
  • comply with tax, legal or regulatory requirements; and
  • protect our legitimate business interests.

Retention periods may vary depending on the information involved and the reason it is held.

When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it where appropriate.

12. Access, Correction and Privacy Requests

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

You may also contact us regarding other privacy requests or concerns about how your information is being handled.

We may need to verify your identity before providing access to information or making certain changes.

In some circumstances, access or correction may be limited or refused where permitted or required by law. Where applicable, we will explain the reason.

If your request relates specifically to information processed by Shopify for its own services, you may also be able to use the Shopify Privacy Portal.

13. Privacy Enquiries and Complaints

If you have a question or concern about how we collect, use, store, protect or disclose your personal information, please contact us using the details below.

If you make a privacy complaint, we will:

  • acknowledge your concern;
  • review the circumstances;
  • investigate where appropriate; and
  • aim to respond within a reasonable timeframe.

Where the Privacy Act 1988 (Cth) applies and you are not satisfied with our response, you may also be entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC).

14. Third-Party Websites and Services

Our website may contain links to websites, platforms or services operated by third parties.

These third parties operate independently from Mountain View Nursery and may have their own privacy policies, terms and information-handling practices.

We are not responsible for the privacy practices or content of external websites and encourage you to review their privacy policies before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

  • our business practices;
  • the technology and service providers we use;
  • our Shopify settings and features;
  • applicable privacy requirements; or
  • the way we collect, use or disclose personal information.

The latest version will be published on our website with an updated Last Updated date.

Where appropriate, we may provide additional notice of material changes.

16. Contact Us

If you have questions about this Privacy Policy, wish to request access to or correction of personal information, or would like to make a privacy-related enquiry or complaint, please contact us:

Mountain View Nursery

📧 contact@mountainviewnursery.com.au
📞 0483 939 905
📍 Moruya, New South Wales, Australia